ag-Grid support

Changelog and Pipeline of Work

You have encountered a bug or you have a feature request in mind? Chances are that we are already aware of it. Please check the changelog and the pipeline first.

Free Support

The free version of ag-Grid is distributed under MIT license and comes with no warranty or support. All feature requests and bugs raised by the community are taken as advice.

If you are only interested in the free features of ag-Grid but require support, you can purchase a Enterprise license to access support. If you don't require support, you can "give back" to the ag-Grid project by purchasing a token license. The donation will contribute towards the product future growth.

Enterprise Support

ag-Grid Enterprise users have access to guaranteed support through our private ticketing system. Feature requests and bugs raised by Enterprise users will be given priority and serious consideration. Discussions had with Enterprise users will also help dictate the ag-Grid roadmap.

If you are a commercial license holder and do not have the necessary credentials for the ticketing system, please contact us at info@ag-grid.com.

In Need of Help?

Following are several common question types and the recommended way to address them accordingly based on the license you are using:

I Got This Error, Why?

ag-Grid (MIT)

Look for similar problems in the Stack Overflow ag-grid tag. If nothing seems related, post a new message there.

ag-Grid Enterprise (Commercial License)

Contact us through the private ticketing system.

Please Review my Code

ag-Grid (MIT)

You can request such assistance in the Stack Overflow ag-grid channel.

ag-Grid Enterprise (Commercial License)

Contact us through the private ticketing system.

I Got an Error and 99% Sure it's a Bug

ag-Grid (MIT)

  • Browse the documentation section and find an example similar to your case.
  • Launch a new plunker from the example and modify it so that the issue is reproducible.
  • Post the plunker url along with the necessary steps to reproduce as a Github issue in the ag-grid project.

ag-Grid Enterprise (Commercial License)

Either follow the repro steps from the MIT version or contact us through the private ticketing system.
We will still need a reproduction to address the problem.

I Have an Idea or Feature Request

ag-Grid (MIT)

Post it as an Github issue in the ag-grid project.

ag-Grid Enterprise (Commercial License)

Contact us through the private ticketing system.

When Will You Implement … / Fix …?

ag-Grid (MIT)

The MIT license does not cover such level of assistance - in case you need such, please consider purchasing a commercial license.

ag-Grid Enterprise (Commercial License)

Contact us through the private ticketing system.

I Have Billing Issues

ag-Grid (MIT)

That's unlikely - have you considered becoming an enterprise user? Please shoot an email at info@ag-grid.com.

ag-Grid Enterprise (Commercial License)

Contact us through the private ticketing system.